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All LincPlus NAS devices purchased through lincplustech.com are backed by a comprehensive two-year warranty, effective from the date you receive your product. By choosing LincPlus, you not only enjoy innovative technology and reliable performance, but also the confidence of our commitment to quality and service under the LincPlus limited warranty.

How To Process Warranty

• Buyers must provide sufficient proof of purchase, such as an order number from online purchases made.
• For defective items that LincPlus needs to have returned, warranties on those replacements are voided if the wrong item is returned to LincPlus or if the defective item is not returned.
• LincPlus must document what happens when buyers troubleshoot the product
• The defective item's serial number/visible proof depicting the defects required
• It's necessary for LincPlus to do a quality inspection on the returned item

Exchange and Replacement

• LincPlus will repair (at LincPlus's expense) or replace with a refurbished product for any LincPlus product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
• The repaired/replaced product assumes the remaining warranty of the original date of purchase or 3 months after being replaced or repaired, whichever is longer.
• If the product cannot be repaired or a replacement is not available, LincPlus will offer a partial refund based on the usage time of the defective item.
• Products that are out of warranty are also eligible for paid repair services. For a list of products that can be repaired and their corresponding repair costs, please contact info@lincplustech.com to obtain the relevant information.

Exclusions and Limitations

This warranty does not apply:

• Products that are damaged or modified.
• Product operated with a damaged cord, plug, or output cable.
• Products that are disassembled.
• Products cleaned with harmful chemicals or detergents.
• Non-quality related issues (after 30 days of purchase).
• Products purchased from unauthorized resellers.
• Products without sufficient proof of purchase.
• Products that have been refunded.
• Products with an expired warranty.
• Lost and/or stolen products.
• Damage from outside sources.
• Purchases from illegitimate resources.
• Products taken outside the country they were originally bought in or shipped directly from an authorized online purchase.
• Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, and operating devices improperly).

This warranty is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Return and Replacement Policy

Cancellation

Return Policy

Return Process

• Buyer must provide sufficient proof of purchase
• LincPlus must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It is necessary to return an item for quality inspection
• For defective items that LincPlus needs to have returned, warranties on those replacements are voided if the wrong item is returned to LincPlus or if the defective item is not returned.

• Order number from online purchases made through LincPlus.
• Sales invoice
• Dated sales receipt from an authorized LincPlus reseller that shows a description of the product along with its price

Refund

After-Sale Service Contact